From the Mach-B Archives:
“Something happened the other day that I think you’ll find interesting. Carl* flew into the Winona, Minnesota airport with a couple of grinding wheels he wanted us to reshape. His company’s production line was down and he needed us to turn the wheels around in a hurry. Less than six hours later, Carl was on his way back to the airport with his finished wheels and his production line was back up and running by the start of the next business day.”
This excerpt comes from a letter that was sent to Mach-B customers back in 2007. Some things at Mach-B have changed since then, but one thing has stayed the same – the level of service. We don’t have people flying grinding wheels in here every day, but from time to time we’ll have a truck driver waiting for us when we get here in the morning with an urgent project. Most of the time, we’ll have him back on the road later that day.
We know that not every job is a rush (thank goodness) but if you need a wheel in a hurry, we can usually accommodate you. About the only time we can’t is if the wheels are shipped in cold weather. When the temperature drops below 40 degrees (F) the wheels must be brought to temperature before we can work on them and this can take anywhere from hours to days, depending on how cold it is.
*Carl’s name has been changed to protect our customer’s privacy.